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Microsoft 74-338 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshoot Infrastructure and Core Components25%- Central Logging Service and monitoring tools
- Topology and configuration issues
- Front End, Back End, and Edge Server problems
- Certificates, DNS, and authentication
Topic 2: Troubleshoot Enterprise Voice30%- Call routing and dial plans
- Call Admission Control (CAC) and QoS
- Mediation Server and gateway connectivity
- Media quality and codec issues
- Response Group and Call Park service
Topic 3: Troubleshoot IM and Presence20%- Persistent Chat problems
- IM delivery and federation issues
- Sign-in and registration failures
- Presence status inconsistencies
Topic 4: Troubleshoot Conferencing and Collaboration25%- Application sharing and Office Web Apps integration
- Meeting join and connectivity
- Dial-in conferencing access
- Audio/video quality and media flow

Microsoft Lync 2013 Depth Support Engineer Sample Questions:

Question 1

You support a customer whose network environment includes Microsoft Lync Server 2013 nterprise, with two Front End Servers and two Back End Servers. The Back End Servers are deployed in a high availability configuration. ou create a Front End pool named pool.contoso.com and implement DNS load balancing for client access to the Lync servers. our internal DNS records have the following configuration: Your Lync 2013 clients fail to sign in automatically. The trace log of failed sign-in attempt is as follows:

A. Create the following service record: _sip._tls.concoso.com SRV Priority 0, weight 0, port 5061, pooIOl.coato30.com
B. Create the following service record: _sipinternal.tls.contoso.com SRV Priority 0, weight 0, port 5061, FrontEndServer1.contoso.com
C. Create the following host records: Sip A 192.162.1.20 Sip A 192.163.1.21
D. Create the following host records: Pool A 192.168.1.10 Pool A 192.168.1.11
E. Create the following host records: Pool A 192.168.1.20 Pool A 192.168.1.21


Question 2

DRAG DROP You support a customer whose network environment includes Microsoft Exchange 2010 and Microsoft Lync Server 2010servers. Outlook Web Access (OWA) is configured to display presence from Lync. Your customer recently migrated users and servers to a Microsoft Lync Server 2013 environment. Users report that presence is no longer available in OWA. You need to restore presence in OWA. Which cmdlet should you run on each server? (To answer, drag the appropriate cmdlet to the correct server or servers. Each cmdlet may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)


Question 3

You support a customer's Microsoft Lync Server 2013 environment. Your customer has granted User1 Conferencing Policy A, and User2 Conferencing Policy B.
When User2 joins a video conference that is hosted by User1, User2 sees only a single video window, while other users who are joined to the same conference see up to five concurrent video streams. You need to configure the environment to allow User2 to view multiple concurrent video streams. You need to achieve the goal with the fewest changes to the environment. Which cmdlet should you run?

A. Get-CSConferencingPolicy -Identity 'Conferencing Policy B' | Set- CSConferencingPolicy - AllowMultiView STrue
B. Set-CSCIientPolicy - EnableFullScreenVideo $True
C. Set-CSCIientPolicy - EnableMediaRedirection STrue
D. Get-CSConferencingPolicy -Identity 'Conferencing Policy B' | Set- CSConferencingPolicy - EnableMultiViewJoin $True


Question 4

You support a datacenter that consists of one pool running Microsoft Lync Server 2013. You deploy Microsoft System Center Operations Manager. You implement Enterprise Voice. Some users use a desktop phone to place and receive public switched telephone network (PSTN) calls with people outside of Lync. Some of these users report connectivity issues with incoming and outgoing calls. You need to test that users are able to place and receive calls with people outside of Lync. What should you do? (Each correct answer presents part of the solution. Choose two.)

A. Create a watcher node and configure it for a default synthetic transaction.
B. In the synthetic transaction, use the Test-CsPstnPeerToPeerCallcmdlet.
C. Create a watcher node and configure it for an extended, non-default synthetic transaction.
D. In the synthetic transaction, use the Test-CsP2PAV cmdlet.


Question 5

You support a customer whose network environment includes a Microsoft Lync Server 2013 Enterprise Pool configured with Enterprise Voice and dial-in conferencing. All servers run Windows Server 2012, and all client computers run Windows 7 64-bit. All users dial in to conferences. Users report that dial-in conferencing settings are not consistent between sites, and that this is affecting their
conferencing experience. You need to ensure that dial-in conferencing settings are consistent between all Lync sites. What should you do?

A. Run the Remove-CsConferenceDirectory cmdlet.
B. Modify the global settings, and then run the Remove- CSDialInConferencingConfiguration cmdlet against each site.
C. Run the Move-CsConference Directory cmdlet.
D. Run the Remove-CSDialInConferencingConfiguration cmdlet against the global dial-in conferencing settings.


Solutions:

Question 1
Answer: D
Question 2
Answer: Only visible for members
Question 3
Answer: D
Question 4
Answer: B,C
Question 5
Answer: B

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