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Certification Topics Microsoft MB-910 Certification Exam

Our Microsoft MB-910 exam dumps covers the following objectives of ABA Certified Trust and Financial Advisor (CTFA) Exam.

  • Describe Project Operations (15-20%)
  • Describe Dynamics 365 Marketing (10-15%)
  • Describe Dynamics 365 Customer Service (15-20%)
  • Describe Dynamics 365 Sales (15-20%)
  • Describe shared features (15-20%)
  • Describe Dynamics 365 Field Service (15-20%)

Microsoft MB-910日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe Dynamics 365 Sales: This section enables business owners to explore the core functionality of Sales within Dynamics 365, including lead and opportunity management. It also covers Sales capabilities and related apps, focusing on automation tools that optimize sales processes and foster efficient relationship management.
Topic 2
  • Describe Dynamics 365 Customer Service: Through this topic, business owners learn how to enhance service delivery by exploring Customer Service features, such as case management and self-service portals. Moreover, it describes Customer Service capabilities and related apps, highlighting tools for streamlining customer support operations.
Topic 3
  • Describe Dynamics 365 Field Service: This section focuses on the Field Service functionalities, such as work order management and resource scheduling. It further describes capabilities related to Field Service, emphasizing how these tools improve service delivery in field operations and strengthen customer satisfaction.
Topic 4
  • Describe Dynamics 365 Customer Insights: In this topic, business owners gain knowledge of Customer Insights - Journeys to better understand customer interactions and campaigns. Additionally, it explores Customer Insights - Data, which emphasizes data collection and analysis for improved decision-making. This topic is pivotal for comprehending how to tailor customer experiences effectively.
Topic 5
  • Explore the core capabilities of customer engagement apps in Dynamics 365: Business owners are introduced to the foundations of customer engagement apps, providing an understanding of unified data management and customer interaction tracking. Additionally, it highlights shared activities and integration options to ensure seamless operations across apps within the Dynamics 365 ecosystem.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

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What are the prerequisites and eligibility criteria for Microsoft MB-910 Certification Exam

For this certification, you must have a basic understanding of computer programming, VB.NET, and C#. Basic knowledge of Microsoft Windows OS, MS Office tools, SQL Server Management Studio tools, and other related products is a requirement for this certification.

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