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Apple OS X Support Essentials 10.9 Sample Questions:

1. OS X uses built-in generic drivers based on each device class. For example, there are generic drivers for scanners and printers that can be used instead of official third-party drivers.

A) How does network service order affect network connectivity?
B) What are some known issues that arise when connecting to network file services?
C) How does OS X support third-party devices without needing third-party device drivers?
D) How does OS X use dynamic network service discovery protocols to access network services?

2. Which users are allowed to unlock a FileVault 2 protected system?

A) Any user that's FileVault enabled is allowed to unlock a FileVault 2-protected system. This includes any local or cached network user account that was enabled when FileVault 2 was set up or created after FileVault 2 was enabled. Further, administrators may return to Security &Privacy preferences to enable additional accounts.
B) All Apple software updates are handled via the Mac AppStore.
C) An item's ownership and permissions can be identified using the Info or Inspector windows in the Finder.
D) Secure Empty Trash will perform a 7-pass erase on the contents of the Trash folder.

3. What does the Disk Utility Verify and Repair feature do?

A) The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used tolocate files and folders on the volume.
B) The Traceroute tab of Network Utility allows you to verify the connection hops between your Mac and a remote host.
C) The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.
D) The master password is used to reset local account passwords.

4. If an issue disappears when a Safe Boot is successful, youmust find and remove the third-party startup resource that caused the issue. The best way to isolate the problem is to start up the Macin Verbose mode and then observe where the startup process fails. Verbose mode is initiated by holding down Command-V during system startup.

A) What backup destination disks does Time Machine support?
B) Which changes are made when OS X Safe Boots?
C) How do you further resolve an issue that disappears when the Mac successfully safe-boots?
D) How do network devices acquire and use self-assigned TCP/IP addresses?

5. How is 802.1X configured on OS X systems?

A) In the Mac App Store, you can view the current Apple ID by selecting Store from the menu bar. You can get further details regarding this Apple ID, by selecting View My Account in the same menu.
B) The Lookup tab of Network Utility allows you to test name resolution against the currently configured DNS server.
C) In OS X there are two configuration methods for 802.1X. The first method is automatic configuration via the selection of a Wi-Fi network that requires WPA/WPA2 Enterprise authentication. The second method is "semi-automatic" configuration via an 802.1X configuration profile provided by an administrator.
D) A network client uses the subnet mask to determine whether the destination IP address is on the LAN. If the destination IP address isn't on the LAN, it's assumed the destination address is on another network, and the client sends the data to the IP address of the local network router. The network router then sends the data, via a WAN connection, on to another router that it thinks is closer to the destination. This continues across WAN connections from router to router until the data reaches its destination.

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