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Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam is related to Exin IT Service Management Foundation based on ISO / IEC 20000 Certification. This exam validates the ability of a candidate to install, plan, do and check activities of Deming's cycle (PDCA) and supports the elements of audit and improvement (act) across the SMS. IT Service Management Experts and IT Service Management Master usually hold or pursue, or this certification and you can expect the same job role after completion of this certification.
EXIN EX0-115 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Delivery Processes | 15% | - Financial management for services - Capacity management - Availability management - Service continuity management - Information security management - Service level management |
| Topic 2: Resolution Processes | 10% | - Incident management - Service request management - Problem management |
| Topic 3: Relationship Processes | 15% | - Supplier management - Business relationship management |
| Topic 4: The Service Management System (SMS) | 20% | - Governance and responsibilities
|
| Topic 5: Control Processes | 20% | - Change management - Configuration management - Release and deployment control |
| Topic 6: Introduction to IT Service Management | 15% | - Overview of ISO/IEC 20000 standard
|
| Topic 7: Service Design and Transition | 5% | - Planning and design
|
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