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Training Course for the ITIL Practitioner Exam

If you are intending to engage a qualified trainer, ITIL extends preparation through the AXELOS’ ATOs. These are organizations that have been approved to provide official tutoring. One way that they do it is by the in-classroom program (physical or virtual) that runs for 1.5 days. In case you cannot manage to attend classes, you can select the distance learning path.

Ability to Use Metrics and Measurement: The next topic requires that the specialists possess the proficiency in:

• Defining the critical success factors utilizing a relevant hierarchical approach
• Designing reports
• Determining the key performance indicators to underpin a critical success factor
• Applying knowledge of metrics and measurement when planning and implementing improvements
• Defining the current state assessment in a specific given context
• Analyzing the critical success factors and key performance indicators in a specific given context to ensure that they are balanced between 4 categories

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

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