Exam Name: ITIL Foundation (syllabus 2011)
Certification Provider: ISEB
Corresponding Certification: ISEB Certification
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What are the steps to follow for the registration of the ISEB ITILF2011 Certification Exam
The steps to follow for the registration of this exam are as follows:
- The applicant must pay for his/her exam fee using a credit or debit card.
- The applicant must select the region where he/she will be taking the exam.
- All students have to identify themselves as a member of ISEB prior to registration. This can be done by clicking on the login button that is located right under the logo.
- The applicant must select the Exam Code and the format of the exam and the location where he/she would like to take it from.
- Go to the website of the ISEB, and follow the links given to register for the exam.
- On the next page, enter your ISEB member number and your date of birth in the appropriate boxes, then click on Login.
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For more information about the ISEB ITILF2011 Exam visit the following reference link:
ISEB ITILF2011 Exam's Reference link
ISEB ITILF2011 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Continual Service Improvement (CSI) | 11% | - Purpose, objectives and scope - CSI approach and seven-step improvement process - Metrics, measurements and reporting |
| Service Strategy | 20% | - Purpose, objectives and scope - Service portfolio management - Key principles and processes - Value creation, utility and warranty |
| Service Transition | 17% | - Service asset and configuration management - Purpose, objectives and scope - Change, release and deployment management - Key principles and models |
| Service Operation | 17% | - Purpose, objectives and scope - Key processes: incident, problem, request, event management - Functions: service desk, technical, application, IT operations management |
| Service Design | 20% | - Service design package - Four P's of service design - Purpose, objectives and scope - Key processes: SLA, capacity, availability, continuity, security, supplier |
| Service Management as a Practice | 15% | - Concepts of service and service management - Service lifecycle model overview - ITIL core concepts and terminology |
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