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IBM 000-010 Exam Syllabus Topics:

SectionObjectives
IT Service Management Fundamentals- Core ITSM processes
  • 1. Change and configuration management basics
    • 2. Incident and problem management concepts
      Tivoli Monitoring and Management- Monitoring infrastructure
      • 1. Event and performance monitoring basics
        • 2. Tivoli Monitoring components overview
          IBM Tivoli Service Management Solution Overview- Architecture and Components
          • 1. Service management infrastructure concepts
            • 2. Integration of Tivoli components

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