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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. What is true about the difference between HP Contractual Services and HP Care Pack Services?

A) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
B) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
C) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable
D) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers

2. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer has established security policies and procedures.
B) A customer requires project management to deploy personal systems.
C) A customer is concerned about potential security breaches by irresponsible employees.
D) A customer needs an onsite technician to support the hardware fleet.
E) A customer needs to be able to add or remove devices from the same service engagement.
F) A customer has a high volume of sensitive data to protect.

3. Which service is part of data and hardware protection?

A) Onsite repair
B) Printer installation
C) Maintenance kit
D) Defective media retention

4. How should you counter the following objection?
"I can repair my devices myself."

A) HP Services ensure that your equipment stays up and running.
B) HP standard warranty offers limited support for a short time period.
C) HP Services allow you to choose from various options that best suit your needs.
D) HP Services give you predictability and greater control of TCO.

5. The Accidental Damage Protection service must be purchased in combination with one of which other
services? (Select two.)

A) PC Tracking and Recovery HP Care Pack Service
B) Onsite HP Care Pack Service
C) Offsite HP Care Pack Service
D) Travel HP Care Pack Service
E) Asset Tagging HP Care Pack Service

Solutions: