Exam Name: IT Service Management Foundation based on ISO/IEC 20000
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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Instant Download EXIN : ITSM20F.EN Exam Dumps
Updated: Oct 19, 2026
No. of Questions: 135 Questions & Answers
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- Total Questions: 135
- Updated on: Oct 19, 2026
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- Total Questions: 135
- Updated on: Oct 19, 2026
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ITSM20F.EN PDF Practice Q&A's
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- Total Questions: 135
- Updated on: Oct 19, 2026
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A dedicated working group on our side tracks changes in the technology behind ITSM20F.EN, so the material does not drift out of date. For candidates, that means the 135 EXIN IT Service Management Foundation based on ISO/IEC 20000 practice questions refreshed in 2026 stay aligned with what the exam actually covers.
EXIN ITSM20F.EN Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 |
| Exam Number: | ITSM20F.EN |
| Related Certifications: | ITSM20FB Bridge Exam ISO/IEC 20000 Professional ISO/IEC 20000 Expert |
| Exam Price: | USD 215–265 / EUR 190–240 |
| Exam Duration: | 60 minutes |
| Exam Format: | Closed-book, Multiple-choice questions, No notes/electronic aids |
| Passing Score: | 65% (26/40) |
| Available Languages: | English, Brazilian Portuguese, Japanese, Korean |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | Lifelong |
| Recommended Training: | EXIN Official Courseware A Guide to ISO/IEC 20000-1:2018 |
| Exam Registration: | Official EXIN Registration Pearson VUE |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; open to all interested in ITSM |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ITSM20F.EN Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Operation Processes | 35% | - Service delivery processes
- Relationship processes
|
| Introduction to IT Service Management | 20% | - Purpose, value and scope of ITSM - Structure and benefits of ISO/IEC 20000 standard - Concepts: services, customers, suppliers, stakeholders |
| Design and Transition of New or Changed Services | 15% | - Service acceptance criteria and transition planning - Requirements definition and service design |
| Service Management System (SMS) | 30% | - Planning, risk management and resource management - Documentation and process management - Leadership, policy and objectives - Organizational context and governance |
Your EXIN IT Service Management Foundation based on ISO/IEC 20000 Questions, Answered
The EXIN IT Service Management Foundation based on ISO/IEC 20000 content is the same across all three formats: a printable PDF, a software engine, and an online engine. The free demo lets you try each interface before buying, so you can pick the one that matches how you study rather than guessing.
The package contains 135 practice questions for the ITSM20F.EN exam, all verified by our IT experts. A free demo is available so you can review the style before you buy.
- Introduction to IT Service Management (20%)
- Service Operation Processes (35%)
- Service Management System (SMS) (30%)
Use the weights above to divide your study time where it matters most.
The engine presents EXIN IT Service Management Foundation based on ISO/IEC 20000 questions in random order, so each session feels like a fresh test rather than a memorized list. After every simulated exam you receive a score, and your errors are clearly marked, which makes it easy to see your weak and strong areas and build a focused study plan.
The real ITSM20F.EN exam gives you 60 minutes minutes for 40 questions. The engine lets you rehearse under the same kind of time pressure, so pacing decisions become automatic.
Official EXIN Registration: register for ITSM20F.EN
Pearson VUE: register for ITSM20F.EN
EXIN Official Courseware: Visit official page
A Guide to ISO/IEC 20000-1:2018: Visit official page
To pass ITSM20F.EN you need 65% (26/40), and the official fee is USD 215–265 / EUR 190–240. Setting the target score early makes it easier to measure your progress in practice tests.
No formal prerequisites; open to all interested in ITSM
EXIN IT Service Management Foundation based on ISO/IEC 20000 Sample Questions:
What is the intent of Design and transition of new or changed services?
- A. to ensure that approved Changes in theIT infrastructure are implemented with acceptable risks for the current and newIT services
- B. to ensure that new services and changes to services will be deliverable and manageable at the agreed cost and service quality
- C. to ensure that standard methods and procedures are used so that Changes can be handled quickly and with the lowest possible negative impact on service quality
- D. to ensure that all Changes are assessed, approved, implemented and reviewed in a controlled manner
Correct Answer: B 🗳️
How should the requirements for Service continuity and availability be identified?
- A. These should be identified based upon historical data for major incidents and their business impact on the organization.
- B. These should be identified on the basis of customer satisfaction investigations, so that the real user needs can be considered.
- C. These should be identified based upon the business priorities, Service level agreements (SLAs) and assessed risks.
- D. These should be made up from service requirements and SLAs if available.
Correct Answer: C 🗳️
Which aspect of the IT-Service Industry is considered to be one of the most important, but also one of the most difficult?
- A. incorporating technological innovations
- B. constant quality
- C. methodological order based on best practices
- D. innovating the way services are provided
Correct Answer: B 🗳️
Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?
- A. Business Relationship Management
- B. Release Management
- C. Service Level Management
- D. Change Management
Correct Answer: D 🗳️
What other process is tightly related (e.g., share activities) to Business relationship management?
- A. Release and deployment management
- B. Availability management
- C. Service level management
- D. Service reporting
Correct Answer: C 🗳️
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