Instant Download EXIN : EX0-117 Exam Dumps
Updated: Sep 28, 2026
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EXIN EX0-117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key Processes Across Lifecycle | 30% | - Change Management - Release and Deployment Management - Problem Management - Incident Management - Request Fulfillment - Service Level Management |
| Topic 2: Key Roles and Functions | 10% | - Service Desk - Technical Management - IT Operations Management - Application Management |
| Topic 3: General Management Concepts | 10% | - Service portfolio and financial management - Risk and demand management |
| Topic 4: Introduction to ITIL and Service Management | 15% | - ITIL core principles and structure - Business value and benefits of ITIL - Concept of service and service management |
| Topic 5: ITIL Service Lifecycle | 20% | - Service Strategy - Service Design - Service Transition - Service Operation - Continual Service Improvement |
| Topic 6: Key Principles and Models | 15% | - Governance and management models - Communication and collaboration principles - Process, function, role concept |
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Which of the following processes are performed by the service desk?
1.Capacity management
2.Request fulfillment
3.Demand management
4.Incident management
- A. All of the above
- B. 3 and 4 only
- C. 2 only
- D. 2 and 4 only
Correct Answer: D 🗳️
Hierarchic escalation is BEST described as?
- A. Failing to meet the incident resolution times specified in a service level agreement
- B. Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
- C. Passing an incident to people with a greater level of technical skill
- D. Notifying more senior levels of management about an incident
Correct Answer: D 🗳️
Which of the following statements about processes is INCORRECT?
- A. They deliver specific results
- B. They respond to specific events
- C. They are units of organizations
- D. They are measurable
Correct Answer: C 🗳️
Which role is responsible for carrying out the activities of a process?
- A. Process practitioner
- B. Process owner
- C. Service manager
- D. Change manager
Correct Answer: A 🗳️
Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?
- A. To ensure that a service can be managed and operated in accordance with constraints specified during design
- B. To design and develop capabilities for service management
- C. To provide good-quality knowledge and information about services
- D. To plan the resources required to manage a release
Correct Answer: B 🗳️
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