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Cisco CCIE SP Operations Written Sample Questions:

1. According to ITIL@ v3 framework, which set of tools is best suited to control relevant customer attributes in a centralized location allowing for relationships between assets, components, and services to be stored and maintained?

A) discovery or automated audit tools
B) configuration management system tools
C) business service management tools
D) workflow or process engine tools

2. According to ITIL@ v3 framework, which two items should be investigated when responding to a reported fault in order to expedite the resolution of an incident?

A) incident/problem records
B) recent changes
C) hierarchical escalation processes
D) service level reports

3. Scenario:
Your company hosts a Voice Over IP (VoIP) service for its customers. Your Voice Operations center is responsible for all VoIP applications, including servers, gateways, and provisioning. The NOC is responsible for the network infrastructure, including LAN, WAN, Firewalls, and QoS.
Your Voice Operations Center started receiving calls in the early morning from customers who did NOT have dial tone and could NOT place or receive calls. The Operations Center was UNABLE to find any problems with their applications. At this point, they switched from the primary call manager to the secondary call manager to attempt to resolve the problem. This resolved the problem and customers had dial tone and were able to place and receive calls.
It is now after 8:00 AM and both the Voice Operations Center and NOC are fully staffed for peak activity hours. The tickets opened earlier are escalated and you are assigned to work with the Voice Operations Center to find and fix the problem. You review the trouble tickets and then join the scheduled teleconference to resolve the problem.
As a NOC member, which troubleshooting strategy should you suggest to the Voice Operations Center to help them isolate the problem to the call manager server or network?

A) Log into each call manager and attempt to ping some of the end points.
B) Stress test call manager servers with a traffic generator to increase network load until packets are dropped.
C) Verify that no calls were dropped during the switchover from primary to secondary call manager server.
D) Focus efforts on primary call manager as there are no network incidents.

4. According to ITIL@ v3 framework, which component of incident management is characterized by taking into account both the urgency and the level of impact when entering the incident into a trouble-ticketing system?

A) priority
B) elapsed time
C) resolution
D) category

5. In addition to a DoS attack, what are three reasons that cause an increase in the CPU use of a route processor or the line card of a router? (Choose three.)

A) processing packets that do not cause an exception
B) processing IPv6 packets lacking extension headers
C) traffic that matches an ACL line that uses log keyword
D) receiving a packet greater than the MTU of the interface
E) processing packets with IP options
F) packets requiring fragmentation

Solutions: