Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Experience Portal Architecture and Components | - System architecture and core components overview - Media processing and call flow basics - Integration with Avaya Aura platform |
| Topic 2: Integration and Deployment | - Backup and recovery procedures - Integration with SIP, IVR, and external systems - Deployment best practices |
| Topic 3: System Administration and Maintenance | - Logging, reporting, and performance tuning - User, role, and security management - System monitoring and troubleshooting |
| Topic 4: Proactive Outreach Manager (POM) Implementation | - Campaign setup and management - POM installation and configuration - Outbound dialing strategies and rules |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Which two statements about a completion code are true? (Choose two)
- A. When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.
- B. When using a custom completion code, it needs to be included in a contact strategy.
- C. One needs to include a system completion code in CCW to use a completion code.
- D. Completion codes are hard coded and new completion codes cannot be created.
Your client upgraded their Voice Portal to an Avaya Aura Experience Portal (AAEP) and upgraded Avaya Proactive Outreach Manager (POM) software. Now their POMDriverApp application which is located on a separate application server is not working.
What would be causing this problem?
- A. There are no Announcement Port licenses available for the POMDriverApp.
- B. The user has incorrect roles assigned.
- C. A remote database was not configured on the AAEP.
- D. The new POMDriverApp provided with the POM software was not deployed on the application server.
A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?
- A. http://support.avaya.com
- B. The Experience Portal DVD
- C. The Oracle JDBC driver is installed automatically
- D. http://www.oracle.com
Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)
- A. The correct number of AAEP and POM licenses for features required.
- B. H.323 or SIP ports configured and in service.
- C. Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
- D. A remote database.
- E. A separate application server is required to run POM applications.
Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?
- A. the ICR Pluggable Data Connector (PDC)
- B. the Self Service Application (SSA)
- C. the ACR call Control application (CCA)
- D. the ICR Core
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