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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Unified Communications & Collaboration Design | 15% | - Integration with third-party systems - Voicemail and unified messaging design - Conferencing and collaboration applications - Mobility and remote worker solutions |
| Networking and Infrastructure Design | 20% | - QoS planning and bandwidth requirements - LAN/WAN design and considerations - VoIP and unified communications network design - Security, survivability, and redundancy |
| Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Post-deployment validation and support - Deployment strategies and rollout planning |
| Avaya Midsize Solution Portfolio | 20% | - IP Office platform architecture and features - Licensing models and options - Scalability and resiliency options - Deployment models: on-premise, hybrid, cloud |
| Contact Center & Customer Experience Solutions | 10% | - Contact Center Select architecture - Agent, supervisor, and reporting features - Customer engagement design principles |
| Solution Sizing and Bill of Materials | 15% | - Complete bill of materials preparation - System sizing and capacity planning - Licensing requirements and calculation - Hardware and software component selection |
| Customer Business Requirements Analysis | 15% | - Determine collaboration and mobility requirements - Analyze user and site communication needs - Identify business objectives and drivers |
Avaya Midsize Solution Design Sample Questions:
1. Refer to the Scenario: IT-FAC.
To keep the WIFI separate from the mobility offer, you have decided to address the mobility functionality by providing ten 3700 series Digital Enhanced Cordless Telecommunications (DECT) telephones for the staff working around the amusement center and one-X Mobile Preferred for the six executives.
Based on the above information, what Is the impact of using DECT telephones and one-X Mobile Preferred on the user licensing?
A) Six additional Power user licenses
B) 16 additional Mobile user licenses
C) No additional user licenses
D) 16 additional Office user licenses
2. Powered by Avaya R3.x supports several different Hypervisors.
Which two applications support the KVM Hypervisor? (Choose two.)
A) IP Office
B) ASBCE
C) ACCS
D) AWFOS
3. You have completed your design for a customer who needs two analog lines for fax, reusing 50 digital telephones from their old system, 425 IP telephones (200 from their old system and 225 new), and 50 new SIP mobile users.
Based on this configuration of endpoints and users, which ports are required?
A) Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 225 customer provided PoE ports In a Layer 2 switch
B) Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 425 customer provided PoE ports in a Layer 2 switch
C) Four analog ports and 50 digital ports In a IP Office 500 V2, 425 customer provided PoE ports In a Layer 2 switch
D) Two analog ports and 50 digital ports in a IP Office 500 V2, 475 customer provided PoE ports In a Layer 2 switch
4. Refer to the Scenario:
Bittersweet Coffee Company (BCC).
Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
Which feature brings added value to your solution without incurring any additional cost to the customer?
A) On demand call recording and reporting for any user
B) Centralized management of wired network switches
C) HTML based call accounting reports
D) Meet-me audio conferencing
5. With the Basic level of account In Avaya Spaces, which statement about what users can do is true?
A) They can have direct online video calling but no video conferences.
B) They can host online voice conferences with a maximum of 15 participants.
C) They can host online video conferences with a maximum of 5 participants.
D) They can host online video conferences with a maximum of 15 participants.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
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