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Apple OS X Support Essentials 10.8 Sample Questions:

1. Review the screenshot of the My Account pane of Users & Groups preferences, and then answer the question below.

An OS X Mountain Lion computer has three local users configured as shown above. Bill Sykes has lost the password to his account. Which procedure will let you reset his password?

A) Restart the Mac from the OS X Recovery partition, open Terminal from the Utilities menu, type resetpassword and press Return to open the Reset Password utility, and then reset his password.
B) Log in as Bill Sykes using the root password, open Users & Groups preferences, and then reset his password.
C) Log in as Chris, open Reset Password from the Utilities folder, and then reset Bill Sykes' password.
D) Log in as Chris, open Directory preferences and enable the root user, then authenticate as the root user in Users & Groups preferences, and then reset Bill Sykes' password.

2. What is the role of the launchd process in the startup of an OS X Mountain Lion computer?

A) launchd starts the init process, then init starts all the other processes involved in startup.
B) The init process starts launchd, then launchd starts the scripts stored in /etc/chron/.
C) The kernel starts launchd, then launchd starts all the other processes involved in startup.
D) The init process starts launchd, then launchd starts the items stored in the StartupItems folder.

3. On an OS X computer running Mountain Lion, changes made in the Software Update pane of System Preferences apply to ALL users of the system.

A) False
B) True

4. On an optional configuration step in the Setup Assistant in OS X Mountain Lion, pressing Command-Q lets you skip the step.

A) False
B) True

5. Review the screenshot, and then answer the question below.

You connect an HFS+-formatted FireWire hard disk to a Mac, and configure it as shown in the screenshot. What will happen the next time a standard user attempts to mount the hard disk?

A) The disk will mount, and the user will be able to read any file on the disk; the user will be required to enter an administrator password to modify or delete files on the disk.
B) The user will be required to enter an administrator password to mount the disk; once the disk is mounted, the user will be able to read any file on the disk, but will be required to re-enter an administrator password to modify or delete files.
C) The user will be required to enter an administrator password to mount the disk; once the disk is mounted, the user will be able to read, modify, and delete any file on the disk.
D) The disk will mount, and the user will be able to read, modify, and delete any file on the disk.

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