Exam Name: Salesforce Accredited Agentforce Communications Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional
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Salesforce AP-203 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Communications Cloud Fundamentals | - Core Communications Cloud capabilities - Industry-specific architecture and concepts |
| Pricing, Billing, and Monetization | - Usage-based pricing models - Communications industry billing concepts |
| OmniStudio and Low-Code Configuration | - OmniScript design and execution - FlexCards for UI composition - DataRaptor and Integration Procedures |
| Order Management and Fulfillment | - Order capture and orchestration - Service provisioning concepts |
| Product Modeling and Catalog (EPC) | - Product lifecycle and configurations - Enterprise Product Catalog structure |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
Universal Containers has a requirement to establish dependencies between independent commercial products, such as ensuring that the ' Roaming Service ' cannot be activated without first activating the ' Voice Service ' .
The provisioning system insists on receiving a single request for the activation of both products. Which approach should the consultant recommend to ensure seamless integration and streamlined operations while addressing these business requirements?
- A. Create a Relies-On Relationship between products and set the decomposition scope to OrderItem
- B. Create a Relies-On Relationship between product and set the decomposition scope to Account
- C. Create a Bundle Product and Multilevel Decomposition for fulfillment
- D. Create a Relies-On Relationship between products and set the decomposition scope to Relies-on.
Correct Answer: D 🗳️
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UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement
- A. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
- B. Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
- C. Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
- D. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
Correct Answer: D 🗳️
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UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?
- A. Inform the business that data migration is completed and errors resolved in development
- B. Raise support case to retrieve a data load report to summarize the data load.
- C. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
- D. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
Correct Answer: C,D 🗳️
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Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?
- A. Create ' base offer Spec Type ' object type with all attribute and associate mobile device offer with this object type
- B. Create ' Mobile Offer Spec Type ' object with common attribute and set the patent object type as ' Base offer Spec Type ' . Then associate mobile device offers with ' Mobile Offer Spec Type ' Object Type.
- C. Create ' Mobile offer Spec Type ' with base attribute as parent object type and associate mobile device offers with object type and add additional attributes
- D. Create ' Mobile Offer Spec Type ' object with common attribute and set the patent object type as ' Base offer Spec Type ' . Then associate mobile device offers with ' Base Offer Spec Type ' Object Type.
Correct Answer: B 🗳️
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UT current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems. UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.
- A. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
- B. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
- C. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
- D. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
Correct Answer: B 🗳️
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