Exam Name: Avaya Oceana® Solution Support Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Certified Support Specialist
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Instant Download Avaya : 74970X Exam Dumps
Updated: Nov 03, 2026
No. of Questions: 68 Questions & Answers
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- Total Questions: 68
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Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Exam Format: | Multiple Choice |
| Passing Score: | 70% |
| Related Certifications: | 74950X Avaya Oceana® Solution Integration Exam ACSS – Avaya Oceana Solution Support Certification |
| Real Exam Qty: | 65-70 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Delivered through Avaya Pearson VUE testing centres or online proctored. |
| Pre Condition: | Avaya recommends prior knowledge of Avaya Oceana Solutions and avaya network support experience; associated Integration exam 74950X recommended. |
Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Interaction Management | - Interaction Logging and Tracing - WorkRequestIds, Context and Contact Identifiers - Inter-component Interaction Routing |
| Support and Troubleshooting | - Debugging Email, Webchat and SMS Flow Issues - Troubleshooting UAC / UCM Connections - Log Location Analysis for Core Components |
| Avaya Oceana Solution Overview | - Engagement Designer (ED) Workflows - Architecture and Core Components - Role of Unified Collaboration Model (UCM) |
| Component Support Operations | - Orchestration and Resource Controllers (ORC) - Unified Agent Controller (UAC) Support - Call Server Connector (CSC) Support |
Avaya Oceana® Solution Support Questions, Answered by Experience
Avaya Oceana® Solution Support is an official Avaya certification exam, listed under the code 74970X. Passing it earns the Avaya Certified Support Specialist certification at the Support Specialist level. It also ties into 74950X Avaya Oceana® Solution Integration Exam, ACSS – Avaya Oceana Solution Support Certification. In an era of lifelong learning, this credential is one of the most efficient ways to prove your skills keep pace.
Avaya Oceana® Solution Support gives you 65-70 questions across 90 minutes. The efficient approach: one to two hours of daily timed practice in the Lead1Pass engine builds both the knowledge and the pacing, so exam day feels like simply another well-run session.
The Avaya Oceana® Solution Support syllabus is organized into 4 domains, led by Avaya Oceana Solution Overview, Component Support Operations, and Support and Troubleshooting. The complete breakdown is above on this page; it is the fastest way to learn where your limited preparation hours belong.
Avaya recommends prior knowledge of Avaya Oceana Solutions and avaya network support experience; associated Integration exam 74950X recommended.
Vendor policies are revised periodically, so verify the current requirements before registering.
Yes on both counts. Download the free demo of the Avaya Oceana® Solution Support questions first, and browse the comments written by former customers for a second opinion. After purchase, new versions are sent to you as soon as they release, free for 365 days; after expiry, extending the update service costs 50% of the regular price.
Worry-free means a 100% money-back guarantee with stated conditions. Take the Avaya Oceana® Solution Support exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, keeping the update service on your original purchase.
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Avaya Oceana® Solution Support Sample Questions:
Which statement correctly describes the Avaya Oceana Monitor?
- A. It provides a single location to view the status of the UCM Oceana component.
- B. It provides a single location to view the status of Cluster1 components.
- C. It provides a single location to view the status of the UAC Oceana component.
- D. It provides a single location to view the status of each supported Oceana component.
Correct Answer: D 🗳️
After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:
- A. cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
- B. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
- C. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
- D. cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
Correct Answer: C 🗳️
When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?
- A. Avaya Aura Communication Manager
- B. Avaya Aura Application Enablement Services
- C. Avaya Aura Session Manager
- D. Avaya Aura Experience Portal IVR Application
Correct Answer: A 🗳️
A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?
- A. UCA Store Service Database Backup
- B. UCM Data Collector Database Backup
- C. Omni store DB Database Backup
- D. Omni store DB Controller Data Store
Correct Answer: D 🗳️
During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?
- A. Choose Import Mode: Initial (run every time for synchronization)
- B. Choose Import Mode: Initial (only for Initial synchronization)
- C. Choose Import Mode: (renew for renewing synchronization)
- D. Choose Import Mode: Sync (run every time for synchronization)
Correct Answer: D 🗳️
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