Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Updated: Nov 04, 2026
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Avaya 6209.1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Center CCT and Multimedia Implementation Exam |
| Exam Number: | 6209 |
| Exam Price: | USD 150 (approx.) |
| Related Certifications: | ACIS Avaya Aura Contact Center CCT and Multimedia |
| Passing Score: | 69% |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Certificate Validity Period: | Not publicly specified (typically Avaya professional certifications do not expire or require recertification depending on track) |
| Exam Format: | Computer-based exam, Multiple choice |
| Real Exam Qty: | 53–68 |
| Recommended Training: | Avaya Aura Contact Center Multimedia Implementation Training |
| Exam Registration: | Avaya Certification Information Pearson VUE Avaya Exams |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Computer-based proctored exam (typically via Pearson VUE) |
| Pre Condition: | Recommended experience with Avaya Aura Contact Center or ACIS-level training (CCT and Multimedia track) |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 6209.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Aura Contact Center Overview | - Contact Center architecture and components - Deployment models and server types |
| Maintenance and Troubleshooting | - Issue resolution and recovery procedures - System diagnostics |
| Design and Integration | - Network and licensing requirements - System integration with Avaya Aura platform |
| Contact Center Multimedia | - Routing and prioritization mechanisms - Outbound campaign management - Inbound multimedia contact types (email, IM, web, SMS, etc.) |
| Administration and Reporting | - Historical reporting and analytics - Real-time monitoring |
| Application Deployment | - Configuration of multimedia services - Orchestration Designer usage |
Clear Answers for Avaya Aura Contact Center CCT and Multimedia Implementation Candidates
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The Avaya Aura Contact Center CCT and Multimedia Implementation blueprint covers these principal domains:
- Avaya Aura Contact Center Overview
- Design and Integration
- Maintenance and Troubleshooting
The remaining domains appear in the full official outline, all of which our bank addresses.
As of the latest information, the passing score for the 6209.1 exam is 69% and the fee is USD 150 (approx.). Avaya can revise both, so confirm the current figures on the official site before registering.
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Avaya recommends these official training options:
Pick the course matching your experience, then reinforce it with regular question practice.
Avaya lists the following prerequisites for the Avaya Aura Contact Center CCT and Multimedia Implementation: Recommended experience with Avaya Aura Contact Center or ACIS-level training (CCT and Multimedia track).
Confirm the details on the official certification page before you book.
Per current exam information, the 6209.1 exam includes 53–68 questions and allows 90 minutes minutes. Timed practice beforehand makes the format feel routine on the day.
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Avaya Aura Contact Center CCT and Multimedia Implementation Sample Questions:
When verifying the installation using the Communication Control Toolkit (CCT) reference client. A message is received stating that the server is not authorized for the CCT database even though the agent is configured correctly in the Contact Center Manager Administration (CCMA) utility. What is the process to verify that the user data was pushed in CCT database correctly?
- A. Use the CCT Console and import Windows accounts to verify that the account exists in the domain
- B. Use the CCT WebAdmin to verify that the agent and the user account are associated
- C. Check the CCT Console and the deployment type for the Contact Center Manager server IP addresses
- D. Remove and re-configure the agent using the Contact Center Manager Administration Utility
Correct Answer: A 🗳️
A technician has completed a Communication Control Toolkit (CCT) installation. What post install task must be undertaken in order to prevent undesirable issues which may interfere with normal operation of the contact center?
- A. Disable the Secure Access Link
- B. Disable TCP port
- C. Disable Java Runtime Environment updates
- D. Disable Simple Network Management Protocol
Correct Answer: C 🗳️
Windows 2008 enables the firewall if connected to a domain. What does Avaya recommend to ensure client server connectivity?
- A. Disable the anti-virus software that is installed
- B. Disable the firewall
- C. Import the Avaya Aura Contact Center firewall security policy
- D. Add the Communication Control Toolkit (CCT) portal to the Windows 2008 firewall exception list
Correct Answer: C 🗳️
The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?
- A. Customer server ELAN
- B. Contact Center Server Subnet
- C. Customer LAN
- D. Contact Center Server ELAN
Correct Answer: C 🗳️
The Contact Center supervisor is creating an outbound campaign. Where is it loaded?
- A. It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue
- B. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue
- C. It is loaded on the Communications Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue
- D. It is loaded on external database
Correct Answer: A 🗳️
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