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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 500000
B) 100000
C) 15600
D) 10400

2. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Dynamic Threshold Adjustment
B) Vector queuing priorities
C) Dynamic Queue Position
D) Service Objective

3. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) Using cms adm menu:, pkg_install option
B) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
C) Using CMS main menu, System Setup menu, Package management option
D) Using cms svc menu, pkg_install option

4. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Agent
B) Vector
C) Skill
D) Split

5. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the Free Space Allocation on the CMS
B) Increase the Data Storage Allocation on the CMS.
C) Increase the number of VDNs on the Communication Manager
D) Increase the File System Partition size on the CMS.

Solutions: