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Avaya 2M00001A Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Deployment | - IP Office integration with contact center modules
|
| Solution Components | - Avaya Contact Center Select features
|
| Avaya IP Office Contact Center Overview | - IP Office architecture and components
|
| Selling Value Proposition | - Business benefits of Avaya Contact Center
|
Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
Which are two CXO or Business Owner Pain Points that midsize businesses face? (Select two.)
- A. Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
- B. Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
- C. End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
- D. Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Correct Answer: A,B 🗳️
Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)
- A. Provides reporting and analytic tools to track caller behavior for continuous improvement.
- B. Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience.
- C. Allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
- D. Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
Correct Answer: D 🗳️
Explanation: Only visible for Lead1Pass members. You can sign-up / login (it's free).
Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)
- A. Canada
- B. UK
- C. US
- D. Germany
- E. New Zealand
- F. India
- G. Australia
Correct Answer: A,B,C,D,E,F,G 🗳️
Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)
- A. They offer flexible deployments - using either a dedicated server or running within a virtualized environment
- B. They offer callers an option to provide feedback at the end of their call
- C. They can be deployable in hours instead of days
- D. They are priced for midsize businesses
Correct Answer: A,B,D 🗳️
Which are three buying behaviors of typical midmarket customers? (Select three.)
- A. The business makes centralized purchase decisions
- B. The business' environment is complex, customized multi-vendor, highly scaled integration critical
- C. The business makes de-centralized purchase decisions
- D. The business has extensive internal IT support with outsourcing
- E. The business has minimal IT support, and are risk adverse
- F. The business uses limited customization, 1-2 Vendors
Correct Answer: B,D,E 🗳️
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