Exam Name: ACSS Small and Medium Enterprise (SME) Communications
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3000-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 25% | - System Configuration and Licensing - IP Office Server and Software Installation - User, Extension and Trunk Setup |
| Topic 2: Maintenance and Administration | 15% | - System Monitoring and Diagnostics - Security and Access Management - Backup, Restore and Software Upgrades |
| Topic 3: Troubleshooting | 15% | - Application and Service Recovery - Fault Isolation and Log Analysis - Common Voice and Connectivity Issues |
| Topic 4: SME Communications Solution Architecture | 25% | - Avaya IP Office Platform Overview - Avaya Aura SME Solution Components - Network and System Requirements |
| Topic 5: Applications and Features | 20% | - Voice Mail and Messaging - Contact Center Basic Features - Mobility and Collaboration Tools |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A customer has opened up a new location in London that will have four employees. They want to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. The employees in London will use the New York City location for all outbound and inbound calls and want to be able to dial any extension at either location. What should you recommend for this customer?
- A. Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to New York City to dial out of New York City.
- B. Install an IP500 with four IP phones in London and create a VPN connection between London and New York City with firewalls at both locations using double network address translations.
- C. Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP trunk to connect back to New York City.
- D. Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect back to London to dial out of London.
Correct Answer: A 🗳️
Which supported hardware is needed to protect an analog extension port that is in a different building than the control unit?
- A. Analog surge protector
- B. ITWLinx towerMAX DS/2
- C. IP Office Barrier Box
- D. ITWLinx towerMAX SCL/8
Correct Answer: C 🗳️
A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)
- A. System Status
- B. Manager TFTP log
- C. System Monitor
- D. Call Status
- E. Phone Manager
Correct Answer: A,C,E 🗳️
In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)
- A. Microsoft C#
- B. MS-SQL 2005/Express
- C. MSDE 2000
- D. Microsoft .NET Framework 3.5 Family Updates
- E. DCOM service
Correct Answer: B,D 🗳️
When converting a 4620 series IP Phone to a VPN phone, which option on the phone must be changed on the phone and the 46xxupgrade.scr file to redirect the phone to the new firmware?
- A. VLAN ID
- B. Network Region
- C. Group Number
- D. Gatekeeper Location
Correct Answer: C 🗳️
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