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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level. In the score of 1 indicate?

A) The response is not toxic.
B) The response is the most toxic.
C) The response is the least toxic Einstein Generative AI Toxicity Scoring system, what does a toxicity category.

2. Universal Containers (UC) has a mature Salesforce org with a lot of data in cases and Knowledge articles. UC is concerned that there are many legacy fields, with data that might not be applicable for Einstein AI to draft accurate email responses. Which solution should UC use to ensure Einstein AI can draft responses from a defined data source?

A) Work Summaries
B) Service AI Grounding
C) Service Replies

3. Universal Containers has a strict change management process that requires all possible configuration to be completed in a sandbox which will be deployed to production. The Agentforce Specialist is tasked with setting up Work Summaries for Enhanced Messaging. Einstein Generative AI is already enabled in production, and the Einstein Work Summaries permission set is already available in production. Which other configuration steps should the Agentforce Specialist take in the sandbox that can be deployed to the production org?

A) Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these fields: and ado the Wrap up component to the Messaging session record page lavcut.
B) From the Epstein setup menu, select Turn on Einstein: create custom fields to store Issue, Resolution, and Summary: create a Quick Action that updates these fields: and add the wrap up componert to the Messaging session record page layout.
C) Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these fields: add the Wrap Up component to the Messaging Session record paae layout: and create Permission Set Assignments for the intended Agents.

4. When a verified customer in a help center says, "I want to upgrade my service plan," an AI agent needs to complete the following tasks:
- Verify identity and entitlement.
- Create a new quote.
- Calculate a prorated upgrade amount.
- Escalate to an Account Executive (AE) only if the reorder exceeds USD
25,000.
Which type of agent should an AgentForce Specialist build to support this use case?

A) Service Agent to resolve the case end-to-end and create a new opportunity for the sales team
B) Employee Agent to orchestrate internal logistics and finance
C) Sales Agent to handle the upsell and large-deal escalation

5. An agent must comply with regional data regulations (e.g., GDPR). Which Salesforce capability MOST directly supports this?

A) Einstein Trust Layer governance controls
B) Lightning App Builder
C) Custom metadata types
D) Reports and Dashboards

Solutions: