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  • Total Questions: 158
  • Updated on: Oct 26, 2026
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Actions speak louder than words. Rather than promise the moon, Lead1Pass lets the 72301X materials prove themselves: 158 practice questions with expert-verified answers, a free demo, and 365 days of free updates for every Avaya Aura® Communication Applications Support Certified buyer.

Avaya 72301X Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura® Communication Applications Support Certified Exam
Exam Number:72301X
Real Exam Qty:65-70
Certificate Validity Period:2-3 years
Exam Price:125 USD
Available Languages:English
Related Certifications:Avaya Certified Support Specialist (ACSS)
Exam Format:Multiple Choice, Multiple Response, Scenario-Based
Passing Score:71%
Exam Duration:90 minutes
Recommended Training:Avaya Official Training: Support and Troubleshooting Avaya Aura Communication Applications
Exam Registration:Avaya Learning Center
Pearson VUE Registration
Sample Questions: DOWNLOAD DEMO
Exam Way:Onsite at Pearson VUE test centers / Online proctored exam
Pre Condition:No mandatory prerequisites; recommended knowledge of VoIP, SIP, and Avaya Aura basics
Official Syllabus URL:https://support.avaya.com/certification/

Avaya 72301X Exam Syllabus Topics:

SectionWeightObjectives
Troubleshooting Tools and Techniques30%- Tools and logs for AES troubleshooting
- Diagnosing Branch Survivability problems
- Troubleshooting AAWG and WebRTC call issues
- Verifying and troubleshooting system status
- Log capture and analysis for Breeze and Presence
Configuration and Implementation25%- Avaya Presence Services configuration with Breeze
- Key configuration steps for AES
- Internet Friendly Gateway setup
- Branch Survivability configuration
Communication Applications Architecture20%- Branch Survivability concept and design
- Avaya Breeze and Presence Services architecture
- Avaya Aura Application Enablement Services (AES) overview
- Avaya Aura Web Gateway (AAWG) and WebRTC components
Call Flows and Signaling25%- Remote Worker call flows
- Call Park and Page call flows
- Active Branch Survivability call flows
- SIP message sequences for Presence Services
- SIP Trunking call flows

72301X Questions Answered: Format, Cost, and Prep

Immediately after checkout, your download link appears on screen and an automatic email with the materials lands in your inbox in about a minute. You can install the software on as many devices as you need, and if the email has not arrived within two hours, our support team will step in. Every purchase includes 365 days of free updates — each revision is compiled in step with current exam trends and emailed to you automatically — followed by a 50% renewal discount when the period ends.

A professional team, for one thing. Our experts compile the 72301X bank in step with current exam trends, every answer is expert-verified, and there are no amateurs in the group — career-elite advisors also stand by with progress advice when you need direction. Just as important is the relationship: we stay in close contact with users, fold their feedback into every revision, and back each Avaya Aura® Communication Applications Support Certified purchase with a free demo, 365 days of free updates, and a clearly stated refund policy.

Avaya points candidates toward these official training options:

Combine a course that fits your schedule with regular question practice for the steadiest progress.

Avaya sets the following prerequisites for the Avaya Aura® Communication Applications Support Certified: No mandatory prerequisites; recommended knowledge of VoIP, SIP, and Avaya Aura basics.

Confirm the current requirements on the official certification page before booking.

The Avaya Aura® Communication Applications Support Certified blueprint is organized into these main domains:

  • Configuration and Implementation (25%)
  • Communication Applications Architecture (20%)
  • Troubleshooting Tools and Techniques (30%)

Further domains complete the official outline, and our question bank spans all of them.

Registration runs through the official channels listed here:

Choose a test center or online appointment that fits your calendar, and book ahead to lock in your preferred date.

We take responsibility for our materials. If you fail the corresponding exam within 60 days of purchase, send us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date, and we will process a full refund within seven days of verification. Please note the exclusions: exams taken within three days of purchase are not eligible, the candidate name must match the payer, and free or expired products are not covered. If you would rather switch direction, we can exchange your product for two others of equal value instead.

According to the latest exam information, the 72301X exam contains 65-70 questions and runs for 90 minutes minutes. Timing yourself during practice sessions is a smart habit — pacing problems sink more candidates than knowledge gaps.

At present, the passing score for the 72301X exam is 71% and the registration fee is 125 USD. Both figures are set by Avaya and can change, so double-check them on the official site when you register.

Avaya Aura® Communication Applications Support Certified Sample Questions:

You have received a trouble ticket in which Branch Session Manager (BSM) is not working with the Avaya Aura Communication Manager (CM) Survivable Remote Server (LSP). You want to verify if correct BSM Security Module IP Address is configured on the LSP server.
Which statement about the steps to check BSM Security Module IP Address configuration on the LSP is true?

  • A. On Avaya Aura System Manager (SMGR) web interface, navigate to Elements > Communication Manager > Element Cut-Through. Select the Avaya Aura Communication Manager (CM) and execute the display lsp XXXX command, where XXXX is the Survivable Processor node-name. On the first page verify the BSM SIP Entity IP Address.
  • B. Log in to the System Management Interface (SMI) of the Main Avaya Aura Communication Manager (CM) Server. Navigate to Administration > Server (Maintenance). In Server Configuration > Server Role, scroll down to Optional BSM IP Address section and verify the BSM SIP Entity IP Address.
  • C. On Avaya Aura System Manager (SMGR) web interface, navigate to Elements > Communication Manager > Element Cut-Through. Select the Avaya Aura Communication Manager (CM) and run the display survivable-processor XXXX command, where XXXX is the Survivable Processor node- name. On the first page verify the BSM SIP Entity IP Address.
  • D. Log into the System Management Interface (SMI) of the LSP. Navigate to Administration > Server (Maintenance). In Server Configuration > Server Role, scroll down to Optional BSM IP Address section and verify the BSM SIP Entity IP Address.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Customer has opened a trouble ticket stating that the users using Avaya Spaces Calling extension client from the Public Network are unable to make successful calls. As part of troubleshooting, you are analyzing the STUN/TURN messages exchanged between Avaya Session Border Controller for Enterprise (ASBCE) and Avaya Aura Media Server (AAMS).
Which two methods can be used to capture the STUN/TURN messages? (Choose two.)

  • A. Use SSH client to connect to the Primary Avaya Session Border Controller for Enterprise (ASBCE) and run the tracesbc command with the HTTP/WEBRTC option enabled.
  • B. Use SSH client to connect to the Primary Avaya Session Border Controller for Enterprise (ASBCE) and run the tracesbc command with the STUN/TURN/ICE option enabled.
  • C. Use SSH client to connect to the Avaya Aura Web Gateway (AAWG) and run the traceMessage command with the STUN/TURN/ICE option enabled.
  • D. Login to the AAMS web interface and monitor the Active Sessions. In the Active Session click on ICE Trace tab to view the messages.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

A customer reported that the users cannot make calls using Avaya Spaces Calling extension client. On Avaya Aura System Manager (SMGR) you found a Major Alarm for Avaya Aura Web Gateway (AAWG) saying:
AAMS is not provided.
Where will you assign the Avaya Aura Media Server (AAMS) to AAWG?

  • A. on SMGR: Elements > Media Server > Application Assignment
  • B. on AAWG: General Network Settings > Media Services
  • C. on AAWG: General Network Settings > Location
  • D. on SMGR: Elements > Web Gateway > Application Assignment
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

After completing the deployment of the Avaya Breeze server, you notice that the hostname configured is incorrect.
Where can you change the Avaya Breeze server hostname?

  • A. Connect to the Avaya System Manager (SMGR) web interface, navigate to Elements > Routing > SIP Entity.
  • B. Connect to the Avaya System Manager (SMGR) CLI using an SSH client and run the BreezeNetSetup command.
  • C. Connect to the Avaya System Manager (SMGR) web interface, navigate to Elements > Avaya Breeze > Server Administration.
  • D. Connect to the Avaya Breeze server CLI using an SSH client, and run the CEnetSetup command.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

How can you enable all levels of the log, including debug, to be dumped into the ps.log file?

  • A. Web browse to Avaya AuraSystem Manager (SMGR), navigate to Services>; Events>; Logs>; Log Settings, then enter PresenceServices into the Logger filed, and enter ALL into Log Level.
  • B. Use SSH to Avaya AuraSystem Manager (SMGR) and execute the edp dlogon all command.
  • C. Use SSH to the PresenceServices Avaya BreezeTM node and execute the ce dlogon PresenceServices command.
  • D. Use SSH to the PresenceServices Avaya BreezeTM node and execute the edp dlogon all command.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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