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Salesforce Certified Slack Consultant Sample Questions:

1. During your Experience Discovery Session with a client, you learn that only the IT department is currently using Slack, but the client plans to launch Slack to the rest of the organization soon.
How will this information affect your deliverables?

A) The client will have varying levels of Slack usage maturity across the organization that you will need to cater towards.
B) The client will require two separate sessions for the Slack Governance discussion, one for existing users and another for brand new users.
C) Org-wide channels cannot be adopted across the company.
D) The marketing team will require its own Slack support process.

2. Your client is researching the acquisition of a new company and wants to collaborate on the acquisition in Slack. The acquisition would be a long-term process and would need input from many departments from different workspaces, including finance and legal. Given that the acquisition is still in consideration, this information needs to be kept private.
How would you recommend they collaborate?

A) Through multi-workspace channels.
B) House all acquisition related channels in a global workspace and make all channels private.
C) Use public channels to collaborate on general acquisition issues, and private channels to collaborate on sensitive information.
D) Through a separate hidden workspace.

3. Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?

A) Org-wide channel, required
B) Org-wide default channel, optional
C) Multi-workspace public channel
D) Org-wide default channel, required

4. Your client has a requirement of automatically signing users out of desktop and mobile instances of Slack every 30 days.
What settings should you recommend they have in place?

A) Enable session duration in org SSO settings to have a session duration of 720 hours.
B) Enable session duration in org security settings to have a session duration of 30 calendar days.
C) Enable session duration in org security settings to have a session duration of 720 hours.
D) Enable session duration in org SSO settings to have a session duration of 30 calendar days.

5. What is the Slack best practice for managing client engagement and collaboration in projects?

A) Encourage use of email because the client may be new to Slack.
B) Only add project team members to the Slack Connect channel when they request to be added.
C) Create a Slack Connect channel that connects all team members for project collaboration.
D) Add clients to your Slack instance as guests to work together in one channel.

Solutions: