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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

A startup company that develops machine learning tools that track the performance of carbon dioxide and wants enforce perception validity of its dat a. The company starts by developing a need statement and a challenge statement.
What is the communality between the two statements?

A. Both are solution free statements
B. Both explain the scope of possible solution.
C. Both are tactics intended to solve problem

Question 2

A project team led by a strategy designer has just facilitated 3 weeks of user research.
What should thev do to identify kev insights?

A. As a team, spend time affinity mapping, spotting patterns, and surfacing surprises.
B. Plot insights on a 2x2 diagram of effort and impact, and align with stakeholders.
C. Ask each team member to create insights based on their expertise and support with collected quotes.

Question 3

Cloud Kicks has generated a handful of ideas to solve the challenge of customer dissatisfaction over long waiting periods between order placement and delivery.
Which method should the strategy designer use to help stakeholders decide which ideas to build-

A. Priority matrix
B. Design critique
C. Data analysis

Question 4

The design team at Cloud Kicks has created a vision for a new virtual try on tool for its products, which would apply to multiple product lines, brands, and regions.
Which roadmap should the strategy designer create to communicate the planned releases of multiple products in a single view?

A. Product roadmap
B. Strategy roadmap
C. Portfolio roadmap

Question 5

A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?

A. How might we save our existing customers time by preemptively serving the info they need to
B. Unify platforms and centralize support operations to save customers time and reduce business
C. As a user, I want to see trending support resources upon the first login to customer support so I

Solutions: