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Salesforce Certified Business Analyst Sample Questions:

1. A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.
What is the largest risk with this approach?

A) The previous VP's requirements fail to meet current formatting standards.
B) The previous VP's requirements may differ from those of the new executive.
C) The previous VP's requirements are outside of the Salesforce framework.

2. A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings." Which mistake did the BA make when creating this story?

A) The persona is undefined.
B) The goal is undefined.
C) The need is undefined.

3. In which of the following app markets CANT the Salesforce App be found?

A) AppExchange
B) Google Play
C) App Store

4. The Business analyst (BA) at Universal Container wants to improve the case process in Salesforce after feedback customer abut resolution time.
The BA tacks the user story, request details, and configuration changes in a repository.
What is a benefit of tracking user stories in this way?

A) Multiple project team members can make and view revisions.
B) The development team can work parallel on the same requirement.
C) It links all changes to Salesforce metadata.

5. The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements Which document should the BA use?

A) Process map
B) Capability map
C) Journey map

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