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Salesforce Certified B2C Solution Architect Sample Questions:

1. Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers

A) Mobile Connect lacks integration with the service agent console without Digital Engagement
B) Mobile Connect only supports outbound messaging in selected countries
C) Social Studio does not support 1:1 messaging on the apps listed in the scenario
D) Social Studio is limited to listening to social channel and not responding

2. A company recently launched their ecommerce sites for three countries: Australia, New Zealand, and Singapore. The company is now looking to set up marketing automations using Marketing Cloud.
Their B2C Commerce is configured with two realms: ANZ and SE Asia. Each country has a site within their respective realm: Australia and New Zealand sites are within ANZ and Singapore is within SE Asia.
Which account hierarchy should a Solution Architect recommend for the Marketing Cloud set up?

A) Use a single Marketing cloud tenant and map business units to each realm
B) Use a separate Marketing Cloud tenant for each site
C) Use a separate Marketing Cloud tenant for each realm and map business units to sites within each realm
D) Use a single Marketing Cloud tenant and map business units to each site irrespective of the realm

3. A company uses a Salesforce solution to sell one-off products and subscription-based products to its customers. However, the company wants to let customers save their payment details when buying products online using credit cards, in order to facilitate a one-click ordering mechanism as well as an automatic payment for subscription-based item renewals.
What should a Solution Architect recommend to store payment information while still maintaining security and compliance?

A) Hash and store the payment card details.
B) Store Base64 encoded payment card details.
C) Store a tokenized value for the payment card.
D) Store raw payment card details on the customer's profile.

4. A retail company uses B2C Commerce and Marketing Cloud to enable cross-cloud communication on behalf of its customers. As part of the newsletter signup journey, the company would like to send a coupon code to each customer 3 days after registration. Once the coupon code has been redeemed, the company would like to alter the customer's journey to stop reminder emails.
Which two configuration steps should a Solution Architect take to ensure the customer's journey is updated after the coupon code is used?
Choose 2 answers

A) Create a service definition in B2C Commerce that points to Marketing Cloud's REST API.
B) After purchase, use Marketing Cloud to request coupon redemption details from the B2C Commerce service definition.
C) After purchase, use the B2C Commerce service definition to send redemption data to Marketing Cloud.
D) Create a service definition in B2C Commerce that points to Marketing Cloud's SOAP API.

5. Refer to the image below:

A brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community portal. They are going to implement B2C Commerce, Experience Cloud, and Salesforce Identity.
After reviewing the workflow, which system should a Solution Architect recommend to use as a primary authentication method while attempting to minimize migration of customer profile data?

A) Salesforce B2C Commerce
B) Salesforce Marketing Cloud
C) Salesforce CDP
D) Salesforce Core Platform/Identity

Solutions: