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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

A sports clothing and accessories retailer has a strategic partnership with other businesses that provide sports equipment and outdoor sports experiences. This retailer wants its Loyalty program members to be able to redeem their points when shopping with its redemption partners.
When creating a Loyalty Program partner record, how should an Administrator set up the partners in the Loyalty management application?

A. Set the program partner type to redemption > Activate > Define the accrual cost per unit.
B. Set the program partner type to redemption > Activate > Define the redemption cost per unit
C. Set the program partner type to accrual > Activate > Define the redemption cost per unit
D. Set the program partner type to both > Activate > Define the accrual cost per unit.

Question 2

A Loyalty Manager would like to set up an email-send process in Salesforce Marketing Cloud (SMC) that needs to inform the member via email immediately once a tier change has been applied. The company is using Marketing Cloud Connect.
A solution was proposed to draft a design using a journey process to send the notification email and a new custom object named "Member TierUpdate_ c" that stores the members that are qualified for a tier upgrade.
Which data source options within the journey should a Consultant use to fulfill this design?

A. "Data-Extension" as the Entry Source, "LoyaltyProgramTier"
B. "Salesforce Data" as the Entry Source, "Loyalty ProgramMember" object as the datasource
C. "Salesforce Data" as the Entry Source, "LoyaltyMember Tier"
D. "Salesforce Data" as the Entry Source, "Contact" object as the data-source

Question 3

An Administrator needs to analyze the performance of the Loyalty Program.
What Loyalty Analytics permission does a System Administrator need to set up and customize?

A. CLAAnalytics Base Admin
B. Loyalty Analytics User
C. CRM Analytics User
D. Data Pipeline User

Question 4

When implementing Analytics for Loyalty, what are the three steps to turn on analytics and dashboards?

A. Install CRM Analytics package
B. Schedule dataflow for the analytics
C. Create an App using existing templates
D. Create standard Salesforce reports and dashboard
E. Assign Analytics for Loyalty User Permissions.

Question 5

A Consultant needs to design a new tier-upgrade process for a new Loyalty Program. The custom object to store the qualified members and a batch job is identified for this process.
Which two components should the Consultant select for this process?

A. A flow to schedule and process the custom object's pending records and another flow to perform tier-upgrade orchestration process
B. A flow to perform the tier-upgrade rule and another flow to perform the tier-upgrade orchestration process
C. A data-processing-engine (DPE) to identify the qualified members
D. A flow to perform both tier-upgrade rule and tier-upgrade orchestration process

Solutions: