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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which will help solve incidents more quickly?

A) Escalating all incidents to support teams
B) Target resolution times
C) Detailed procedural steps for incident investigation
D) Collaboration between teams

2. What does sustainability assure in the context of a service or product?

A) The service will meet the agreed requirements
B) The service delivers the required functionality to meet business needs
C) The service supports the performance of the consumer
D) The service will continually meet requirements for environmental responsibility

3. Which dimension is concerned with management of relationships with external organizations?

A) Organizations and people
B) Value streams and processes
C) Partners and suppliers
D) Information and technology

4. A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?

A) Focus on value
B) Collaborate and promote visibility
C) Keep it simple and practical
D) Progress iteratively with feedback

5. Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?

A) Service Journey
B) Culture
C) Organization
D) Partnership

Solutions: