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Operating Systems

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Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide

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CompTIA 220-1002 Exam Syllabus Topics:

SectionWeightObjectives
Operational Procedures23%- Professionalism and Safety
  • 1. Handling prohibited content and data
  • 2. Communication best practices
  • 3. Environmental impacts and safety
- Documentation and Change Management
  • 1. Change management procedures
  • 2. Documentation standards
  • 3. Ticketing systems
  • 4. Backup and recovery practices
Security24%- Threats and Vulnerabilities
  • 1. Malware types
  • 2. Security best practices
  • 3. Social engineering attacks
  • 4. Wireless security
- Security Fundamentals
  • 1. Logical security
  • 2. Authentication methods
  • 3. Physical security
  • 4. Access control concepts
Software Troubleshooting26%- Security and Malware Troubleshooting
  • 1. Security-related symptoms
  • 2. Malware removal procedures
  • 3. Recovery and remediation
- Operating System Troubleshooting
  • 1. Boot issues
  • 2. System instability
  • 3. Application crashes
  • 4. Performance problems
Operating Systems27%- macOS and Linux
  • 1. Basic macOS features and tools
  • 2. Linux commands and administration
  • 3. Cross-platform operating system concepts
- Windows Operating Systems
  • 1. File systems and partitions
  • 2. Windows administrative tools
  • 3. Control Panel utilities
  • 4. Windows networking features
  • 5. Install and configure Windows
  • 6. Command-line tools

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