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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?

A) It sets up recorder roles, which define the functionality of servers
B) Itassignscall buffer disk settings an logical drives to the contact recording environtment
C) It captures and processes events from server interfaces
D) It connects Recorder with the third-party system

2. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Dialer
B) CMS
C) Quality
D) Phone

3. Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?

A) The Audit viewer
B) The installer log
C) The user log
D) The alarm status

4. In Avaya Workforce Engagement, where is System Backup enabled?

A) System Management>Enterprise> Enterprise Settings
B) System Management>General Settings>Settings
C) Enterprise Management>General Settings>Configuration
D) System Management>Central Archive >Backup

5. You are troubleshooting the number of call employee hay number segments recorded and archived.
Which monitoring tool must be used to get this information?

A) Recorder Status Summary
B) Data Integrity Report
C) Employee Archive Report.
D) Capture Status

Solutions: